Terms & Conditions

As of December 1, 2016

Welcome to the Mondiamo.com website (the “Site”).  This Site is owned and operated by Mondiamo (“Mondiamo”).  Mondiamo operates in full compliance with Second Hand Dealer License number2038799-DCA issued by New York City Department of Consumer Affairs. The following terms and conditions (the “Terms), along with the terms set forth in forms submitted by you through the Site when using the services offered by us through the Site, constitute a legally binding agreement between you and Mondiamo and it successors, assigns and affiliates.   We may add additional Sites or services and these Terms will govern those new Sites and services when added.  You may be accessing our Sites from a computer or a mobile device and these Terms govern you use of our Site and your conduct, regardless of the means of access.  We refer to ourselves throughout the Site and in these Terms and Conditions as “Mondiamo”, “we”, “us” or “our”.

Please read these Terms carefully before using the services offered through this Site.  By using the Site, you acknowledge that you have read, understood, and agree to be legally bound by the terms and conditions of these Terms.  We may further confirm your agreement to and acceptance of these Terms or portion thereof by requiring you to affirmatively assent to the same (e.g., by clicking an 'I Accept' button) in connection with the services provided by us.  If you do not agree to any of these Terms, then you may not access the website or use the services offered by the Site.

We reserve the right to change or modify any of the Terms from time to time at any time, without notice and in our sole discretion.  If we decide to change these Terms, we will post a new version to the Site and update the date set forth above.  Any changes or modifications to these Terms will be effective upon posting of the revisions. Your continued use of the Site following posting of any changes or modifications constitutes your acceptance of such changes or modifications and if you do not agree with these changes or modifications, you must immediately cease using the Site. For this reason, you should frequently review these Terms, including their dates, to understand the terms and conditions that apply to your use of the Site.

The Terms also apply to the Terms & Conditions of Purchase, Privacy and Cookie Policy, and Acceptable Use Policy.


Requirement for Use

You (“Seller”) must be and by using this site and receiving any valuation, offers, or other materials from us and by sending to us any diamond or diamond jewelry for evaluation or sale (“Articles”) or otherwise conducting business with us, you represent and warrant that you are:

  1. at least twenty-one (21) years of age;
  2. you are acting on your own behalf, and not as another’s agent or representative;
  3. the actual legal owner of all right title and interest in and to any and all Articles that you offer to sell or sell to us, free and clear of all claims, liens, and/or  encumbrances that might adversely affect the value  or your ability to sell to us;
  4. agreeing to and will indemnify and hold harmless Mondiamo and its parent, successors, subsidiaries and affiliates from and against any and all claims, suits, investigations, judgments, liabilities, obligations and damages relating to or arising out of the title to, ownership of or lien on any Article(s) sold, or purported or arranged to be sold by you to Mondiamo; and
  5. Intending and agreeing to be legally bound by these terms and conditions.

Submitting Your Article

  1. Apply online to sell your Article
    1. By filling out our Request an Offer online form (the “Request”), you are requesting a quote to sell Article(s) owned by you. The more accurate and detailed description you can provide us, the more likely it is that we will be able to provide you with an accurate quote for the Article(s) value.
    2. When you fill out the Request, you will be asked to provide us with your personal information, a complete and accurate description of the Article including GIA grading report number(s) (if available).
  2. Offers
    1. Once we receive your completed Request, we may issue a minimum guaranteed cash offer for the Article(s) (“Offer”).
    2. The minimum guaranteed offer is the minimum amount that Mondiamo will pay for your Article(s) should it pass our physical inspection.
    3. After receiving your Offer and if you wish to sell your Article for the minimum guaranteed amount, you must accept the Offer by email prior to the offer expiration date.
    4. We reserve the right to refuse to issue an Offer on any Article(s) for whatever reason at our sole discretion. Should this happen, Seller will be notified via email.
  3. Physical inspection
    1. Offers are not final until Mondiamo physically inspects and authenticates Article(s). Mondiamo reserves the right to increase or cancel an Offer at any time. In the event that Mondiamo cancels an offer, Mondiamo will ship the Article back to the Seller, free of charge.
    2. Physical inspection is done in Mondiamo’s New York evaluation center. All inspections are video recorded and performed by certified gemologists.
  4. Articles for evaluation
    1. Mondiamo accepts Articles for evaluation
      1. You will be required to sign an agreement for us to remove the diamond from the setting in order for us to properly evaluate the Article
      2. After evaluating the Article, Mondiamo may issue an Offer
      3. If you accept the Offer, you can accept the Offer online or by email using the Acceptance Form
      4. If you do not accept our Offer, your Article will be returned to you insured up to the offer amount.  
      5. The Article will be returned in it’s unmounted or unset condition.  It is the Seller’s responsibility to re-set or re-mount the diamond at the Seller’s own expense.
      6. Mondiamo is not responsible for any damage(s) to the setting or diamond as a result of removing the diamond from the setting.
  5. Shipping and insurance
    1. Once the offer is accepted, Mondiamo will send to you a free, insured shipping kit. A FedEx label is included in the kit.
    2. Seller is responsible for packing and shipping the Article in accordance to Mondiamo’s packing instructions which is included in the shipping kit and available online under FAQ.  If you fail to comply with the packing instructions in any way as determined by Mondiamo sole discretion, Mondiamo will have and assumes no liability whatsoever for any damage, loss, claim or insured value arising in connection with the Article(s).
    3. Mondiamo reserves the right to reject delivery of any package which appears to be opened, damaged or tampered with in any way.
    4. Your Article(s) is only insured up to the offer amount if you use the FedEx label provided by Mondiamo.  Please note that you will have up to 7 10 days to use the label. Mondiamo is not responsible for delivery costs and related insurance if Seller does not use the shipping label provided by Mondiamo.
    5. The value of the insurance is based on the offer price. If you are submitting an Article for evaluation only, the insurance value will be will be determined by Mondiamo in its reasonable discretion and will be based on a review of the information about the Article provided by the Seller.  Mondiamo will provide a good faith assessment of the insurance amount for these purposes; however, Mondiamo shall not be liable for any discrepancy or under-insured amounts. The insurance amount will be communicated to Seller via email. If the Seller does not object then this insurance amount will be considered as accepted by the Seller.
    6. Articles sent to Mondiamo for evaluation will be insured up to the agreed amount of the insurance by Mondiamo’s third party insurance carrier.
    7. Seller's recourse is limited to seeking recovery through the insurance policy and only up to the agreed amount of insurance.
  6. Payment
    1. Mondiamo will use all reasonable efforts to ensure payments are process within three business days of receiving the Article.
    2. Payments can only be issued to the Seller.  In order to issue payment:
      1. You will be required to complete and sign an Offer Acceptance Form (“Acceptance”).  By signing the form you will agree to:
        1. sell your Article to us at the offer price;
        2. that you are the rightful owner of the Article;
        3. that the Offer is contingent upon physical inspection;
        4. that the sale will become final once Mondiamo issue payment for the Article
        5. that the insurance value shall be the offer price.
      2. In order to comply with New York State law and the USA Patriot Act, we are required to obtain the following information from you in order to issue payment:
        1. A copy of your government issued identification – acceptable IDs are copy of your Driver’s License, Passport, Passport Card, Military ID, or State Non-Drivers ID.
        2. Proof of address (if different from Driver’s License) – acceptable proof of address are utility, medical or credit card bills.
        3. Proof of ownership (if available) – A purchase receipt or insurance policy under your name, or any other legal document that can reasonably prove ownership.
      3. Mondiamo offers two method of payment for your Article:
        1. Bank transfer - Mondiamo will transfer the fund directly to your account.  Bank wires typically take 2-3 business days to appear in your account.  Mondiamo will not be responsible for any transaction fees charged by your bank
        2. Check – Checks are sent from New York to the proof of address that you have provided to us.  All checks are sent via regular mail to the proof of address provided by the Seller.
  7. Return of Setting
    1. Seller can request Mondiamo to return the setting and to sell to Mondiamo only the diamond(s) contained in the setting
    2. Seller shall notify Mondiamo if they wish for the setting to be returned
    3. Mondiamo reserve the right to modify its Offer if the Offer contains a value for the setting
    4. Seller shall sign a waiver to remove the diamond(s) from the setting
    5. Mondiamo is not responsible for any damage to the setting as a result of removing the diamond(s)
    6. The setting shall be returned to the Seller with an insured value determined by Mondiamo in its reasonable discretion.  In no case, shall the insured value exceed $500 unless specific insurance value is pre-arranged for your setting and agreed upon by Mondiamo.
  8. Cancellation
    1. Seller can rescind their acceptance of the offer any time prior to payment issued by Mondiamo.  In such a case, the Article will be returned to the Seller insured up to the amount of the offer.
    2. Once payment of the agreed amount has been issued by Mondiamo, the purchase is Final and non-cancellable.

Mondiamo Website

The trademarks, service marks, and logos of Mondiamo used and displayed on the Site are registered and unregistered trademarks or service marks of Mondiamo. Other company, product, and service names located on the Site may be trademarks or service marks owned by others (“Third-Party Trademarks”, and, collectively with the Mondiamo Trademarks, the ““Trademarks”). Nothing on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Trademarks, without our prior written permission specific for each such use. Use of the Trademarks as part of a link to or from any site is prohibited unless establishment of such a link is approved in advance by us in writing. All goodwill generated from the use of the Mondiamo Trademarks inures to our benefit.

Elements of the Site are protected by trade dress, trademark, unfair competition, and other state and federal laws and may not be copied or imitated, in whole or in part, by any means, including but not limited to the use of framing or mirrors. None of the Material may be retransmitted without our express, written consent for each and every instance.

  1. Use of Third Party Service Providers by Mondiamo
  2. Use Of Software, Content, And Other Intellectual Property


Mondiamo takes the issue of privacy seriously and maintain reasonable and appropriate physical, electronic and procedural safeguards to help protect your personal information. While we attempt to protect the information in our possession, no security system is perfect and due to the open nature of the Internet, we cannot guarantee that any information stored on our servers, or transmitted to or from you will be free from unauthorized access. By using this Website, you acknowledge that you understand and agree to assume these risks.

Mondiamo provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use and disclosure of personal information we receive from Seller. Mondiamo are the sole owners of the information collected on this Site and will never sell any personally identifiable information obtained from a Seller to a third party.  This Privacy Policy may be updated from time to time. All changes to our policy will be posted on our Site.  Your use of the Site constitutes your assent to and acceptance of our Privacy Policy and any revisions to the Privacy Policy.

By submitting your personal information, you agree to the storing or processing of your personal information.

  1. Collection of personal information – For the purpose of this Privacy Policy, personal information means information that can be used to uniquely identify.  The following are examples of personal information that we collect:
    1. Submission of an Offer Request – your name, phone number and email address
    2. Acceptance of an Offer – Government issued ID, mailing address
    3. Copies of proof of address
  2. Other information we may collect includes
    1. Correspondence if you contact us with questions or issues
    2. Responses to surveys
    3. Details of the transactions such as information entered by Seller on our Site, evaluation details of your Article
  3. Use of Personal Information
    1. We use your Personal Information, either alone or in combination with other information so that we can provide the services offered on our Site. This use includes but not limited to providing third parties we use for the certain services such as financial institutions for the processing of payments,  a third party software to handle the offer and correspondences and courier services.  We require such third parties to agree to maintain such information in a secure environment
    2. To analyze our business and improve our services
    3. To respond to law enforcement requests or where required by applicable laws or regulations, or when Mondiamo believes that disclosure is necessary to protect its rights and/or comply with judicial proceedings, court order or legal process
    4. We may share some or all of your information with our parent company, joint ventures or other companies under common control with us
    5. In the event of a corporate sale, merger, reorganization, sale of assets, dissolution, or similar event, the Information may be part of the transferred assets.
  4. Non-Identifying Information We Automatically Collect - When you access the Site via a web browser, App, or other client, we and our third-party service providers may use a variety of technologies, now and hereafter devised, that automatically record certain usage information. This information may include your Internet Protocol address (and other unique identifiers for the particular device you use to access the Internet), browser type, your web or application request, your interaction with our Site, the webpage or services feature you were using before you came to our Site, pages of our Website that you visit, information you search for via our Site, access times and dates, and other similar information. We use this information for a variety of purposes, including analyzing and enhancing our products and services, and to help personalize our Site for you. We do not treat this information as Personal Information (except to the extent required by local law), although if we combine it with the Personal Information you provide, we will treat the combined information as Personal Information. We and our third-party service providers may automatically collect Non-Identifying Information using various methods, including, without limitation, the following methods.
    1. Cookies. A cookie is a small data file transferred to your computer (or other device) when it is used to access our Site. Cookies may be used for many purposes, including to enable certain features of our Service, to better understand how you interact with our Site and to monitor aggregate usage by visitors and online traffic routing. You may be able to instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the online services you visit. If you do not accept cookies, however, you may not be able to use all portions of our Site or all functionality of our Site
  5. Security - We take precautions to protect your information. When you submit personal information via the Site, your information is protected both online and offline.  Wherever we collect banking information that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
  6. You can contact us regarding our Privacy Policy by email at clientcare@mondiamo.com, by telephone at 877-478-0485 or by mail at 530 7th Ave, Suite 701, New York, NY 10018.

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